Total Quality Management (TQM)

 Comprehensive Quality Management (TQM)

TQM is a collection of management processes across the organization, intended to ensure that the organization consistently meets or exceeds customer requirements.

TQM places a strong focus on process balance and control as a way forward better.

Before learning more about TQM, it may help to review very quickly types of quality management in an organization. These are briefly described at the top of the Quality Management article.

7 Essential Principles of Comprehensive Management

Total Quality Management (TQM) is the approach that organizations use to improve their internal processes and increase customer satisfaction. When it's used properly, it can lead to a reduction in related costs corrective or preventative adjustments and overall performance.

However, TQM is not something that happens overnight. Although there is a number of software solutions that will help organizations get started faster quality management system, there are some basic philosophies that the company must integrate into all the company departments and all level of management. Whatever other resources you use, you should use these 7 TQM fundamental principles for all activities.

1. Quality can be managed and should be controlled

Many companies have been hit by a recurring cycle of controversy and customer complaints. They believe that their tasks are too big to be managed but actually it’s not. A belief of solving every problem can make the difference. The first step in the TQM process is every problem can be controlled.

2. Procedures, not people, problem

If your process causes problems, it does not matter how often you repeat it hire new staff no matter how many training sessions you have put in. Good to establish right process and train your people with these new processes.

3. Where to treat symptoms, see a remedy

As long as you fix the root causes of this process, you will never be able to reach your full potential. If, for example, your shipping department lagging behind, you may find that it is due to participation in production. Go to the source to fix the problem.

4. Every employee is responsible for quality

Everyone in the company, from line employees to senior management, they must understand that they have an important role to play in ensuring high standards of quality in their products and services. Everyone has a customer to enjoy, and all must stand up and defend themselves.

 5. Quality should be balanced

The quality management system only works if you can measure the results. You need to see how this process is done and whether it has something you want the result. This will help you set your goals for the future and ensure that everything the department works to achieve the same result.

6. Quality improvement must continue

Total Quality Management is not something that can be done once and for all. It is not the "phase" of management that will end after the problem has been fixed. Real improvement should happen again and again to increase customer satisfaction and reliability.

7. Quality is a long-term investment

Quality management is not a quick solution. You can purchase QMS software that will do so helps you get started, but you should understand that the actual results will not they happen quickly. TQM is a long-term investment, and is designed to help you get long-term success.

Before you start looking for any kind of quality management software, of course it is important to make sure that you are able to apply these important principles throughout the company. This type of management style can be a great tradition change in other companies, and sometimes change can bring some growth pain, but if you build on the foundation of quality principles, you will be equipped make this change and start working for real long-term success.

 TQM tools

The following are some of the most widely used TQM tools today. Each uses, and identifies, specific information in a certain way. It should be noted that the tools should be used in conjunction with other tools in order to understand the full scope of the story being analyzed or presented. Using just one tool may limit your comprehension of the data provided, or it may block you from other activities.

1) Pie charts and bar graphs

   It is used to identify and compare data units as they relate to one or all of the issues, such as budgets, available vault space, funding size, etc.

2) Histograms

    To compare and evaluate a variety of data items to make relevant decisions It works well when comparing statistical, survey, or questionnaire results.

3) Pareto Analysis

         It balances issues with importance and frequency by prioritizing specific problems or causes in a way that helps solve problems. Identify quality data collection, such as the most common complaint, best-selling backup app, etc. to measure priorities. · It can be adjusted periodically to track changes. They can also be created by looking back, such as analysis before and after a process change.

4) Brainstorming Drawings and Affinity Diagrams

      Teams use critical thinking to identify the various factors involved in a problem.

An affinity drawing, which can be created using anything from software allowances to wall notes, is a tool for organizing thoughtful ideas.

5) Drawing of a Tree

    · Identify the various activities involved, as well as the overall scope of the project.

    · Identifying categories, whether staff, business structure, or priorities.

    · Identifying ideas and outcomes of a project, process, process, etc.

6) Flow charts and model diagrams

   · Help to explain and analyze each step in the process by illustrating it in a clear and complete way.

    · Identify areas where work can be blocked, or diverted, and where work flow is liquid.

    · Identify where steps need to be added or removed to improve efficiency and create normal workflow

7) Scatter drawing

    · To show and confirm hunches

    · Finding the cause and effect relationship, as well as bonds and relationships, between the two variables

   · Drawing a good and bad relationship guide

8) PDCA

    · The Management style of the Plan-Do-Check-Act where each project or process is tailored to the needs and outcomes, evaluated, evaluated to see if it is effective and efficient, and then addressed if there is a need for change.

    · This is the cycle style that should be repeated until the process is complete. All of these TQM tools can be easily created and tested using a variety of computer software or simply by drawing them on paper. They can also be easily integrated into group meetings, organizational newsletters, marketing reports, and other data analysis needs. Proper integration and use of these tools will ultimately help to process data such as identifying collection policies, improving workflow such as map acquisition processes, ensuring client satisfaction by assessing their needs and analyzing them appropriately, and creating the highest quality in all areas of your organization.